Refund & Cancellation Policy

There are two different situations here, and they have two different answers. Almost every question about refunds is really a question about which column you are in.

An event starts costing us the moment you pay for it. The payment gateway takes its fee straight away and does not return it to us when we refund you. Your event gets its own face-search index, and every photo uploaded sits on paid storage for the whole of its lifespan.

On a ₹99 Basic event those fixed costs are most of the price, so there is no meaningful amount left to return. Pro is priced with enough room to refund the part of the event you have not used yet — which is why it is the plan that carries a scale.

Once a Basic event is paid for, we do not refund it because you changed your mind — including if you never got round to using it. (If the charge itself was wrong, or the service failed, that is section 6 and you get everything back.) Please pick your plan carefully — the Pricing page lists exactly what each one includes, and a Free event lets you try the whole flow end to end, at no cost, before you spend anything.

Pro events run for 30 days, and the refund falls as those days are used. Day 1 is the day you paid.

Past day 21, the event has effectively been delivered in full, so changing your mind no longer earns a refund. The same applies once an event has expired or been deleted. Section 6 still stands regardless of the day.

Custom plans are scoped, quoted and built to your request, so work begins as soon as you accept the quote. Once agreed and paid for, a custom plan is not refunded for a change of mind — at any point, however much of it you have used.

Because of that, please be certain before you commit to one. Ask us every question you have while we are still quoting — that is the point at which we can change the scope, the limits, or the price. Once the plan is agreed and paid for, it is fixed.

Everything above is about you changing your mind. This section is the opposite case: we got it wrong. Here you get 100% back on any plan— Basic and Custom included, at any point in the event's life:

• You were charged more than once for the same event, or charged twice by mistake.
• Money left your account but the event was never created. (Our system also detects this on its own and lets you claim the event you already paid for, instead of paying again.)
• The event did not work as described — searches failing, photos not matching, guests unable to sign in.
• You were charged for a plan other than the one you selected, or for the wrong amount.

We are not going to bill you for our own bugs. If you are unsure which side of the line you fall on, write in and we will tell you honestly.

You can delete any event from your dashboard at any time. Deleting an event permanently removes its photos and face data from our systems — this cannot be undone, so download anything you need first.

Deleting an event does not by itself refund it, and on Pro it does not stop the clock on the scale above. If you want a refund, ask for it beforeyou delete, while we can still see the event's state.

Email billing@apnapixlo.in from the address on your ApnaPixlo account, and include:

• Your event name and event code.
• The date of payment and the amount.
• A one-line reason — it genuinely helps us fix things.

We reply to every refund request within 3 working days. On Pro, the band that applies is the one on the day your email reaches us — not the day we get round to replying.

Approved refunds are issued through Razorpay to the original payment method — the same card, UPI ID, or account you paid from. We cannot redirect a refund somewhere else.

We initiate the refund within 3 working days of approving it. Once initiated, it typically reaches you in 5 to 7 working days, depending on your bank or UPI provider. That last stretch is outside our control; the Razorpay refund reference we send you is what your bank will ask for.

Refunds are made in Indian Rupees, calculated on the amount actually charged.

Billing questions go to billing@apnapixlo.in. If you are unhappy with how a refund was handled, you can escalate to our Grievance Officer, Mohammad Sajid Ansari, at grievance@apnapixlo.in. This policy is governed by the laws of India, with courts at Surat, Gujarat having jurisdiction.

WebMS Consultancy (Mohammad Sajid Ansari), Surat, Gujarat, India.